In SaaS technical support, candidates need more than just a strong understanding of the product—they also need familiarity with key tools and technologies. From CRM systems to bug-tracking software, here’s a guide to the must-know tech that makes a support specialist effective, adaptable, and ready to deliver seamless customer experiences.

Discover how the Predictive Index can help you hire technical support talent with the ideal behavioral traits to enhance customer satisfaction and team performance.